Any mistake in billing (willingly or unwillingly) constitutes a fraud and can lead to serious consequences including loss of income, fines and even criminal charges. This situation can be summarized as following: absence of patient visit verification creates a big and unmitigated risk for any business in homecare industry. The current article demonstrates how eCare21 mobile apps were used by home health care agency to control its personnel (home health aides and nurses) in real time. Mobile technology provides possibility to improve clients and families’ relations with the agency, provides additional ways of communication, improve quality of service and customer retention in addition to visit verification and real-time care plan management.
Anybody who had a chance to manage Homecare agency knows that the visit verification is a constant nightmare of owners and managers in this industry. Imagine for a second that you have a 200 employees and you do not know where they are at this particular time of the day. Moreover, every week you submit invoices to different payers such as families, state programs, Medicare/Medicaid, etc. where you guaranty that this is exact billing for the time and effort your employees provided to their patients.